Coronavirus Archive | WindsorMeade

COVID-19 + Visitation Policy Update

The WindsorMeade Management Team continues to monitor the COVID-19 infection rates in the surrounding community and based on changes in our community, may alter visitation policies to protect the health and safety of our residents and team members.

We appreciate the support we have received from resident’s, family members, team members and guests over the past several weeks. Because of the change in local positivity levels and the new guidelines recommended by the Virginia Department of Health and the Centers for Disease Control and Prevention we feel comfortable making the following changes:

Masks are no longer necessary for residents, team members or guests. If you are visiting, residing, or working in an area with a case of COVID, mask usage will be initiated for your protection.
As a reminder, because of the close nature of interactions in our neighborhoods, if a resident tests positive and if we are fearful of spread, we may not permit residents residing in that neighborhood to attend meals or activities away from their neighborhoods.
If a resident tests positive, they will be asked to stay in their apartment for a period of time to keep others safe.

The COVID team will continue to meet regularly and will review the latest recommendations provided by the Virginia Department of Health and the Centers for Disease Control and Prevention and will make adjustments as necessary.

We continue to test team members and residents who present symptoms of the virus. Both symptomatic and asymptomatic team members and residents are isolating as recommended by the CDC.

Should you have any questions or concerns, please do not hesitate to contact Andrea Staskiel, Executive Director.

COVID-19 + Visitation Policy Update

The WindsorMeade Management Team continues to monitor the COVID-19 infection rates in the surrounding community and based on changes in our community, may alter visitation policies to protect the health and safety of our residents and team members.

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:

Masks are required in common spaces for all visitors and team members.Vaccinated visitors are welcome to dine with residents. Please honor table spacing as it is designed to reduce risk. Visitors should only remove masks once seated at the dining table.

For residents who leave our communities for family visits, gatherings, or other travel, be aware that screening and/or rapid testing may be necessary upon your return.

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID-19, please notify the appropriate team member.

Team members should notify their immediate supervisor.

If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.

Whether you are receiving visitors or traveling to visit with family and loved ones away from WindsorMeade here are some preventative measures you can practice to guard your health and safety:

Wear a mask when in public indoor spaces.Wash and sanitize your hands often, including before and after preparing food.Continue to practice physical distancing.Get your booster vaccine
when you are eligible
.Gather outside, or in well-ventilated areas.Stay at home and get tested if you’re experiencing any
symptoms of COVID-19
.

Should you have any questions or concerns, please do not hesitate to contact WindsorMeade’s Executive Director.

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COVID-19 + Visitation Policy Update

The WindsorMeade Management Team continues to monitor the COVID-19 infection rates in the surrounding community and based on changes in our community, may alter visitation policies to protect the health and safety of our residents and team members.

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:

Masks are required in common spaces for all visitors and team members.
Vaccinated visitors are welcome to dine with residents. Please honor table spacing as it is designed to reduce risk. Visitors should only remove masks once seated at the dining table.

For residents who leave our communities for family visits, gatherings, or other travel, be aware that screening and/or rapid testing may be necessary upon your return.

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID-19, please notify the appropriate team member.

Team members should notify their immediate supervisor.

If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.

Whether you are receiving visitors or traveling to visit with family and loved ones away from WindsorMeade here are some preventative measures you can practice to guard your health and safety:

Wear a mask when in public indoor spaces.
Wash and sanitize your hands often, including before and after preparing food.
Continue to practice physical distancing.
Get your booster vaccine when you are eligible.
Gather outside, or in well-ventilated areas.
Stay at home and get tested if you’re experiencing any symptoms of COVID-19.

Should you have any questions or concerns, please do not hesitate to contact WindsorMeade’s Executive Director

‍

COVID-19 + Visitation Policy Update

The WindsorMeade Management Team continues to monitor the COVID-19 infection rates in the surrounding community and based on changes in our community, may alter visitation policies to protect the health and safety of our residents and team members.

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:

Masks are required in common spaces for all persons.
If you are unvaccinated, the receptionist/concierge will inform you of designated locations where your visit can take place.
No visitors, vaccinated or unvaccinated, are permitted in dining venues.

For residents who leave our communities for family visits, gatherings, or other travel, be aware that screening and/or rapid testing may be necessary upon your return.

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member.

Team members should notify your immediate supervisor.

If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.

Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety:

Wear a mask when in all common areas of your community and in other public indoor spaces.
Wash and sanitize your hands often, including before and after preparing food.
Continue to practice physical distancing.
Get your booster vaccine when you are eligible.
Gather outside, or in well-ventilated areas.
Stay at home and get tested if you're experiencing any symptoms of COVID-19.

Should you have any questions or concerns, please do not hesitate to contact WindsorMeade’s Executive Director.

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COVID-19 Update for the Holiday Season

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

As you make your holiday preparations and visitation plans, we wanted to share some health and prevention tips to help you celebrate the season safely!

Our COVID-19 Preparedness Team is working closely with the Virginia Department of Health (VDH) and their numerous health partners as they track the emergence of the newest COVID-19 variant known as Omicron. Early indications from health department officials are that the potential impact of the virus is low because of the precautions already in place at all Pinnacle Living communities throughout Virginia. As a reminder, all of our team members and nearly all of our residents have been fully vaccinated since the fall of 2021.

Connecting with family and friends during this special time of year is vital to maintaining our emotional well-being, even during the ongoing COVID-19 pandemic. This year, we hope you will plan ahead to have a healthy and happy holiday season.

We ask that all visitors to our communities check in with one of our team members upon arrival to complete a basic screening. In addition:

Masks are required in common spaces for all persons.
If you are unvaccinated, the receptionist/concierge will inform you of designated locations where your visit can take place.
No visitors, vaccinated or unvaccinated, are permitted in dining venues.

For residents who leave our communities for family visits, gatherings, or other travel for the holidays, be aware that screening and/or rapid testing may be necessary upon your return.

For residents, if you become aware that you have been exposed to someone who has tested positive for COVID, please notify the appropriate team member.

Team members should notify your immediate supervisor.

If you have been exposed to COVID-19, please acquire an N95 mask from the receptionist/concierge desk, clinic, or clinical team leader; do not wear fabric face masks if you have potentially been exposed.

Whether you are receiving visitors at your home or traveling to visit with family and loved ones away from your community, here are some preventative measures you can practice to guard your health and safety during the holidays:

Wear a mask when in all common areas of your community and in other public indoor spaces.
Wash and sanitize your hands often, including before and after preparing food.
Continue to practice physical distancing.
Get your booster vaccine when you are eligible.
Gather outside, or in well-ventilated areas.
Stay at home and get tested if you’re experiencing any symptoms of COVID-19.

According to the VDH, it might also be wise to consider the following risk levels when making plans to celebrate the holidays with your loved ones this year:

Low Risk Activities

Virtual parties with your friends and family.
Celebrating at home, with the people that live with you.

Medium Risk Activities

Indoor gatherings with fully vaccinated individuals from different households.
Outdoor gatherings with individuals from different households at which everyone may not be vaccinated.

High Risk Activities

Large, indoor gatherings with people from different households who are unvaccinated.
Celebrating in indoor, poorly ventilated spaces.
Events where large groups of people stand close together while cheering, singing, or loudly celebrating.
Traveling to a gathering in another community for individuals who are unvaccinated.

How ever you choose to celebrate this year, we hope you have a safe and wonderful holiday season. Should you have any questions or concerns, please do not hesitate to contact your community’s Executive Director.

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COVID-19 Update for WindsorMeade

Throughout the COVID-19 pandemic, the safety and well-being of our residents, team members, their families, visitors, and volunteers have been our paramount concern.

We have communicated openly, transparently, and worked diligently to educate all team members about COVID-19 and even conducted highly successful voluntary COVID-19 vaccine clinics. Following guidance from the Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), Virginia Department of Health (VDH), and Virginia Department of Social Services, we have enforced masking mandates, maintained physical distancing requirements, and modified services as appropriate to our residents.

Because of this work, we have much to be proud of:

We have been highly successful in limiting the transmission of COVID-19 when cases occurred.
We have seen resident participation in the voluntary vaccine clinics at rates higher than 90 percent.
Team member participation in the voluntary clinics is significantly above national senior living averages at approximately 77 percent today.
Since completing our vaccine clinics, the number of COVID-19 cases in our communities has been remarkably low.

Sadly, our hard work and perseverance aren’t enough. As we watch the local and national news, we notice that the number of COVID-19 positive cases is on the rise. The new COVID-19 Delta variant is running rampant in many communities across the country, and we know of at least one senior living community in Virginia that has had a “COVID-19 breakthrough outbreak” even though their vaccine rates are similar to ours.

Pinnacle Living acknowledges the desire for personal choice, but we must face our responsibility to protect our communities as best we are able. What is clear is that COVID-19 vaccinations work and the consequences to our communities from resurging COVID-19 infections is life threatening. We have weighed individual preference with the safety of our residents, families, visitors, volunteers, and team members, and have come to the following conclusions:

As of Monday, September 13, 2021, all team members and contractors must be fully vaccinated, with one of the available COVID-19 vaccines, as a condition of their continued employment, in accordance with our Infectious Disease, Vaccination, and Testing Requirements Policy previously distributed to and signed by all team members.
All team members must wear disposable surgical masks or KN-95 masks in all public areas.
Lastly, all visitors and volunteers must wear masks when in common areas in our communities.

Our Executive Directors and Health Services Teams will work with unvaccinated team members to secure COVID-19 vaccines so their employment with Pinnacle Living will not be impacted by this policy.

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COVID-19 Update for WindsorMeade

WindsorMeade and Pinnacle Living are thrilled the CDC has issued new guidance concerning mask usage by fully vaccinated individuals. However, as providers of senior living services, we must remain vigilant and continue to use masks in public areas and when interacting with individuals who are not yet vaccinated.

We are hopeful the Virginia Department of Health, the Department of Social Services, and the Centers for Medicare and Medicaid Services will issue updated guidance soon, but until that guidance is published, our guidelines concerning mask usage, physical distancing, and hand hygiene remain unchanged.

Should you have any questions concerning the proper use of masks at WindsorMeade, please do not hesitate to contact the executive director. Thank you!

Operational and Administrative Updates

CARF

WindsorMeade will continue with survey preparedness over the next four months. The accreditation survey is scheduled to occur between July 26 – August 20, 2021.

Bistro Dining

On Tuesday, April 27, The Bistro reopened for dine-in services and will be open Monday — Saturday from 11 a.m. – 2 p.m. and 4 – 7 p.m. The Bistro will be closed on Sundays. At this time, if you have a medical need and must continue delivery, connect with the Clinic first and they will coordinate with us.

Quarantines

We are working diligently to begin minimization of quarantines while still maintaining the safety of all residents. With the James City County COVID-19 positivity rates now less than 5% for four consecutive weeks, we will make adjustments to the quarantine protocols. However, if the positivity rates increase, the guidelines are subject to change. At this time, quarantines will be discontinued for local doctor visits, outpatient procedures, emergency room visits, and urgent care visits.

We continue to encourage quarantines for overnight hospital admissions and overnight out of town travel via public transportation (bus, plane, or train) for seven days with the option to be tested for COVID-19 at/around Day 5 to be released from quarantine. This is due to the prolonged risk of potential exposures to people who may be infected with COVID-19 and potential exposures to the current circulating variants of COVID-19 to which we may not be fully protected.

Podiatry Services

Unfortunately, our current podiatry provider, Hampton Roads Foot and Ankle Specialists, has given WindsorMeade an official notice to end services. The last provider visit on site will happen later in May. We are currently seeking a new provider at this time.

Bedford Terrace Updates

COVID Rate & Testing in Bedford Terrace

The CMS positivity rate for James City County remains at 4%, allowing us to do monthly testing. We will continue to monitor the rates weekly and adjust our testing frequency as needed. Testing for all team members who are not vaccinated occurs weekly.

Bedford Terrace Visitation

ALL Bedford Terrace visits must be scheduled through the main desk at 757-941-3660 between 8 a.m. – 4 p.m. For any special accommodations, including longer visit times, visits outside of normal visiting hours, and multiple days of consecutive visits related to travel/distance, please reach out to the main desk to have this approved by either Tammy Johnson-Candia, Director of Nursing, or Lori Kaisand, Administrator.

Our Mother’s Day social on May 7, 2021 from 2:00 p.m. – 3:30 p.m. will be our first event since relaxing some of the restrictions. This is an OUTDOOR event and all visitors will be expected to remain outdoors and follow our infection control guidelines regarding spacing and number of visitors in the community at one time. Please contact the Bedford Terrace main desk at 757-941-3660 to RSVP by April 30, 2021. It is CRITICAL to RSVP so that we can appropriately manage spacing, guests, and parking for the event. Masks will be required for this event.

Bedford Terrace Hotline

The hotline is now updated weekly with standard updates and if new positives or critical information occur, you would be alerted to call the hotline at 757-941-3697.

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COVID-19 UPDATE FOR WINDSORMEADE

Operational and Administrative Updates

CARF

WindsorMeade will continue with survey preparedness over the next four months. The accreditation survey is scheduled to occur between July 26 – August 20, 2021.

CDC Guidelines

We have been alerted to the fact that the CDC will be releasing new guidelines this week. The COVID-19 Committee will review these guidelines and adjust our protocols accordingly.

Bistro Dining

On Tuesday, April 27, The Bistro reopened for dine-in services and will be open Monday — Saturday from 11 a.m. – 2 p.m. and 4 – 7 p.m. The Bistro will be closed on Sundays. At this time, if you have a medical need and must continue delivery, connect with the Clinic first and they will coordinate with us.

Quarantines

We are working diligently to begin minimization of quarantines while still maintaining the safety of all residents. With the James City County COVID-19 positivity rates now less than 5% for four consecutive weeks, we will make adjustments to the quarantine protocols. However, if the positivity rates increase, the guidelines are subject to change. At this time, quarantines will be discontinued for local doctor visits, outpatient procedures, emergency room visits, and urgent care visits.

We continue to encourage quarantines for overnight hospital admissions and overnight out of town travel via public transportation (bus, plane, or train) for seven days with the option to be tested for COVID-19 at/around Day 5 to be released from quarantine. This is due to the prolonged risk of potential exposures to people who may be infected with COVID-19 and potential exposures to the current circulating variants of COVID-19 to which we may not be fully protected.

Podiatry Services

Unfortunately, our current podiatry provider, Hampton Roads Foot and Ankle Specialists, has given WindsorMeade an official notice to end services. The last provider visit on site will happen later in May. We are currently seeking a new provider at this time.

Bedford Terrace Updates

COVID Rate & Testing in Bedford Terrace

The CMS positivity rate for James City County remains at 4%, allowing us to do monthly testing. We will continue to monitor the rates weekly and adjust our testing frequency as needed. Testing for all team members who are not vaccinated occurs weekly.

Bedford Terrace Visitation

ALL Bedford Terrace visits must be scheduled through the main desk at 757-941-3660 between 8 a.m. – 4 p.m. For any special accommodations, including longer visit times, visits outside of normal visiting hours, and multiple days of consecutive visits related to travel/distance, please reach out to the main desk to have this approved by either Tammy Johnson-Candia, Director of Nursing, or Lori Kaisand, Administrator.

Our Mother’s Day social on May 7, 2021 from 2:00 p.m. – 3:30 p.m. will be our first event since relaxing some of the restrictions. This is an OUTDOOR event and all visitors will be expected to remain outdoors and follow our infection control guidelines regarding spacing and number of visitors in the community at one time. Please contact the Bedford Terrace main desk at 757-941-3660 to RSVP by April 30, 2021. It is CRITICAL to RSVP so that we can appropriately manage spacing, guests, and parking for the event. Masks will be required for this event.

Bedford Terrace Hotline

The hotline is now updated weekly with standard updates and if new positives or critical information occur, you would be alerted to call the hotline at 757-941-3697.

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COVID-19 UPDATE FOR WINDSORMEADE

Operational and Administrative Updates

Lifestyle and Wellness Updates

As of Monday, April 12, we welcome residents to have overnight guests in their home. Guests should not venture into common areas of the building. More information will be forthcoming about opening the guest suites for reservations.
The Lifestyles team would like to thank George Lobien, the WindsorMeade choir, and the musicians for providing music for our Easter Sunday service.
Congratulations to Jean Evans for winning the jelly bean count contest. Jean will receive a gift card from the award-winning restaurant, Opus 9.
The Celebration of Life Service will be held in the Kensington Room Thursday, April 8, at 2 p.m. This is a special service of remembrance where we honor and celebrate the lives of those who passed into eternal rest during 2020.

Dining

We cannot wait to open the Bistro! Right now, it is being painted, new artwork is planned, wall sconces are ordered, and soon we will have new flooring. Pending the contractors’ schedules, our current goal is to offer Carry Out and Curbside starting on Tuesday, April 20. Then the dining room is scheduled to be open six days a week beginning April 27. This is an aggressive target and we may run a week or two later depending on the work’s progress.
On Monday, April 12, Club Room coffee opens from 9-11 a.m. We recommend coming because it’s a great time to mingle with fellow neighbors here, however, please continue to practice physical distancing and wear masks as appropriate. Enjoy!

Bedford Terrace Updates

COVID Rate & Testing

Good news! This week the CMS positivity rate for James City County is 4.1%. If our rates stay below 5% for two more weeks, we will be able to decrease our testing frequency! All our team members were tested on April 5 with all results being negative.

Visitation in Bedford Terrace

Given the low positivity rate in James City County, we are moving forward with expanding our visitation options to include in-room visitation beginning Monday, April 12. We ask that all visitors adhere to the following guidelines regarding visitation:

Visitation Hours & Schedule:

First visit 9 a.m. — last visit 4 p.m.

Manchester and Hadley — Monday, Wednesday, Friday

Abingdon — Tuesday, Thursday, Saturday

Guidelines for Visitation:

ALL visits must be scheduled and are by appointment only to control timing and the number of visitors in each household at a time.
Visits can be scheduled by calling the main desk at 757-941-3660 between 8 a.m. – 4 p.m., Monday-Friday.
Three visits per week are allowed if there are available visitation slots. Scheduling is done no more than two weeks in advance. If out of town travel is required for your visit, please call to ensure we can accommodate your visit. Same day visitation will not be scheduled unless prior approval is received from leadership (Lori Kaisand or Tammy Johnson-Candia).
All visitors will be screened at the Security gate and AGAIN once you arrive at the Bedford Terrace desk. Visitors will not be permitted who have symptoms (including: fever, cough, shortness of breath, sore throat, muscle aches/pains, new loss of taste or smell, chills, headache, congestion, nausea, vomiting, or diarrhea). Please DO NOT VISIT if you are ill or have been in contact with someone else who is ill (including COVID-19).
All visitors MUST wear a mask during the entire visit. Cloth face masks are acceptable. Visitors should wear their own face masks. No eating allowed during visits at this time.
Residents on quarantine will not be permitted visitors until the quarantine is complete. Feel free to schedule Zoom, FaceTime, or other means of visits during this period.

Visits where either resident or visitor is unvaccinated:

Visits are limited to 45 minutes, four visitors maximum. Children will be permitted with adult supervision and as part of the four visitors. Please be advised that there is no access to a restroom. No pets are permitted at this time.

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COVID-19 Update for WindsorMeade

Operational and Administrative Updates

Continue Safety Measures

Please remember to always wear your mask, wash your hands often, use hand sanitizer, and practice physical distancing when visiting common areas.

Visitation

Beginning Thursday, March 18, 2021, visitors will be welcome in Windsor Hall and continue to be welcomed in Villas. Please alert security in advance. All Windsor Hall visitors must agree to wear masks, sign in at the Concierge, and go directly to the apartment they are visiting.

Visitors are not permitted in common areas at this time and are asked not to linger in Windsor Hall. Common areas include the Library, Fitness Center, Pool, Activity Room, Windsor Corner, Marigold Dining Room, Bistro, Club Room, Parlor, Kensington Room, and the Clubhouse.

Exterior Doors

Beginning Thursday, March 18, 2021, all exterior doors will revert back to our pre-COVID schedule. Exterior doors will open at 7 a.m. each morning and will be locked at 8 p.m. each night. Residents will need to use their fob to access the building between 8 p.m. - 7 a.m.

Lifestyle and Wellness Updates

Fitness Center

Hours of Operation

The Fitness Center will be open 24/7 beginning Thursday, March 18, 2021. Sign in, wearing masks, and hand washing are still required.
On Tuesdays and Thursdays from 9 a.m. - 12 p.m., the Fitness Studio will be reserved for Supervised Fitness and Equipment Onboarding training.
Please wash your hands in the juice bar area before entering the Locker Rooms, Fitness Studio, or Class Studio.

Locker Rooms

Our Locker Rooms will be reopened starting the morning of Thursday, March 18, 2021. Towels will be available and showers will be open. Masks are required except when showering. Lockers will be available for day use only.

Pool

Capacity restrictions will be removed beginning Thursday, March 18, 2021, but physical distancing is still required.
Masks are required except when swimming.

Fitness Studio

Now limited to 10 people.
On Tuesdays and Thursdays from 9 a.m. - 12 p.m., the Fitness Studio will be reserved for Supervised Fitness and Equipment Onboarding training.

Class Studio

Limited to 10 people beginning Thursday, March 18, 2021.
Contact the Fitness Center at 757-941-3662 to register for upcoming classes.

Bedford Terrace Updates

COVID testing for the Bedford team completed on March 15, 2021, and showed no positive test results. Additional testing was done on March 16-17, 2021. Weekly team member testing will continue and is required based on the CMS reported positivity rates in James City County, which is currently at 5.5%. Any resident or team member who becomes symptomatic will be tested immediately. All team members will be tested again on Monday, March 22, 2021.

Vaccination clinics, led by Walgreens, are now completed. All residents and team members who consented for vaccination have received both doses of the Pfizer vaccine. On March 24, 2021, the 14-day post-vaccination window will be complete and residents and team members will be considered fully protected.

All households continue to enjoy group activities and dining with physical distancing and infection control measures in place.

Please stay tuned for changes to resident visitation policies. Information will be sent soon on revisions to our visitation booth and visitation spaces based on CMS guidance.

Please continue to call the hotline for the latest updates at 757-941-3697. Any additional questions or concerns can be answered by a member of the Leadership team by contacting the main desk at 757-941-3660, where we will be sure to return your call.

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COVID-19 Update for WindsorMeade

COVID Vaccination Clinic – Updates

WindsorMeade’s first COVID Vaccine clinic is being hosted Wednesday, January 27, 2021. For those getting their first vaccination this week, the required second dose will be given on Wednesday, February 17, 2021.

Bedford Terrace Updates

We are pleased to report negative COVID-19 results from 1/18 & 1/21 testing for all team members and all Manchester residents. Manchester resident testing will continue weekly until we have completed the 14-day window of no new positive cases. Team member testing will continue twice weekly based on James City County’s positivity rates at 15.8% per CMS on 1/25.

We also are excited to report that we now have ZERO residents in isolation and only have team team members quarantined at home. All others have recovered.

All Bedford Terrace residents who have consented for the first vaccine, please return your second dose consent forms as soon as possible. The second dose will be given on February 17.

We encourage you to use the hotline — 757-941-3697 — for the latest updates. Any additional questions or concerns can be answered by a member of the Leadership team by contacting the main desk. Please continue to stay safe as we endure the highest peak since the beginning of the pandemic.

Operational Updates

Dining

The Marigold Dining room will remain closed through March 7, 2021.

Lifestyles & Wellness

For the health and safety of our residents and team members, please maintain all safety protocols.

Fitness

The Fitness Center opened Tuesday, January 26! We will continue with the following schedule:
Open hours
Monday – Friday: 4–8 a.m. & 1–10 p.m.
Saturday – Sunday: 4 a.m. – 1 p.m. & 1:30 p.m. – 10 p.m.
Requested appointment times/Supervised Fitness
Monday – Friday: 9 a.m. – 1 p.m. Please call the Fitness Studio if a scheduled time is needed.
Thank you to everyone who took part in the zoom fitness classes. The response was terrific! If you have registered for the Slow Moves class, we ask for your patience at this time. Meg will follow up with you soon. Remember to wash hands, use sanitizer, help clean machines, and follow the safety protocol.

The IL Salon and licensed massage therapist are taking advance appointments only.
Apart from Saturday movies on January 30 and Sunday worship on January 31, the Kensington Room is designated for the vaccine clinic this week.
The January 30 movie will be shown at both 2 & 7 p.m., each limited to 10 viewers.
Sunday worship will be offered at 3 p.m. & 4 p.m., each limited to 10 participants. The 3 p.m. service continues to be full, but we typically have space available at the 4 p.m. service. Call Pastor Randy or Concierge to make your reservation.
Thank you to everyone who submitted names for the multi-purpose room. We will follow up with a new name soon!

Environmental Services

Residents can now begin signing up for a raised 4’x 8’ garden bed for the 2021 growing season. Please contact Brenda to sign up by close of business Friday, January 29, 2021. Assignments will be communicated to residents on Thursday, February 4, 2021.

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COVID-19 Update for WindsorMeade

We are returning to our previous visitation protocols and will not be allowing unauthorized visitors into Windsor Hall or Windsor Hall residences. (Villa residents’ visitation guidelines do not change, but urge you to be vigilant in all safety measures.)

Maintenance

We will close the pool on 1/11 to make repairs to the rooftop dehumidification unit and start renovations. We anticipate completion by Monday, February 8.

Dining

The Marigold Dining room will remain closed through January 25 but at-home delivery will continue, as usual. We will reevaluate opening depending on local positivity rates.

Lifestyles & Wellness

For each listing below, we are maintaining all safety protocols for the health, safety and well-being of all, including masks being required and social distancing followed.

The Independent Living Salon and licensed massage therapy resumes services this week with appointments required in advance.
The Kensington Room is limited to 10 participants.
The Fitness Center will be open during the following hours:
Monday - Friday: 4 - 8 a.m. and 1 - 10 p.m..
Saturday - Sunday: 4 a.m. – 1 p.m. and 1:30 - 10 p.m.
Fitness appointments can be scheduled between 9 a.m. - 1 p.m. Monday - Friday by calling the Fitness Studio.
Remember to wash hands, use sanitizer, and clean machines you use and follow the safety guidelines.
Sunday Worship on 1/10 will be held in the Kensington Room at 3 p.m. and 4 p.m. These shorter services will be limited to 10 participants each. Sign up with Pastor Randy or the Concierge.
If you are interested in using the Multipurpose Room, please call Patee or Holly to make your reservation.

Bedford Terrace Updates

ALL COVID-19 results have been received from team member testing on 12/24/20 and we are happy to share that ALL were negative. Weekly testing of residents and twice weekly testing for team members will continue until we have had a 14-day window of NO NEW positive cases. Once this has been achieved, our testing schedule will be based on the James City County’s positivity rates, as per CMS.

Please continue to forward your vaccine consent forms as we will need to move quickly once the vaccination date has been given to us.

We encourage you to refer to the COVID hotline for the latest updates at 757-941-3697.

COVID Safety Reminders

Always wear a mask indoors. Masks are required for all in Windsor Hall (even during fitness).
COVID can be transmitted within 3 days of being exposed to someone with COVID, even if they are asymptomatic.
Follow good hand hygiene by washing your hands frequently.
If you’re sick, stay home and notify the clinic so they can provide assistance and support as needed.

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COVID-19 Update + Vaccine Information for WindsorMeade

As you know, COVID-19 has led the headlines for months. Now, the COVID-19 vaccines are making national news with their proven effectiveness and early distribution. The Pfizer vaccine has received Food and Drug Administration (FDA) Emergency Use Authorization approval and is on its way to locations across the country. We have received many questions about the vaccine and can now offer a bit more information to ensure we are all on the same page.

COVID-19 Status in Bedford When will WindsorMeade receive the vaccine?

We are anxiously awaiting more details related to the availability of those vaccines in our communities, but we know we are near the top of the list. Because the COVID-19 vaccine will be available in limited quantities initially, the Centers for Disease Control and Prevention (CDC) and the National Academies of Sciences, Engineering, and Medicine (NASEM) have developed phased approaches for allocating the vaccine by state.

Fortunately for us, the government plans to vaccinate hospital workers, long-term care providers (LTC) and residents early in the distribution plan. We expect the first 70,000 doses to be available to Virginians in December. After this, the distribution will continue following the State’s plan.

How will the vaccine be distributed to us?

It will take months for enough vaccine to be manufactured to provide the needed doses for all people in the United States. The current plan is to ship the vaccine to major pharmacy retailers who will distribute it to us.

Pinnacle Living and WindsorMeade have made the decision to partner with Walgreens, who will coordinate, schedule, and administer the vaccine on behalf of the Virginia Department of Health (VDH), once it is available. Representatives from Walgreens will come to our communities on three separate dates to administer the vaccine. During the first visit the initial dose will be given followed three to four weeks later with the second dose. A third trip will be made to catch anyone missed earlier.

How much will it cost to be vaccinated?

It is our understanding you will not be charged for the vaccine.

Facts about the COVID-19 vaccine:

All vaccines will require a two-shot regimen, with the second shot being administered 21 or 28 days after the first, as directed by the manufacturer.
Early data shows 90-95% effectiveness and positive safety remarks, though there have been limited reports of reactions to the vaccine and some reports of minor side effects.
The vaccine WILL NOT give you COVID-19 or change your DNA

Is the vaccine safe?

The vaccines being readied for distribution have undergone rigorous scientific tests to make sure they are safe. Thousands of adults from many races and varying ages volunteered to be part of the testing. Similar to most vaccinations, the testing shows you may experience some muscle soreness at the site of the injection. Following the second injection, some people reported a low fever and achiness that went away after a day or so. This reaction shows your body is building an immunity.

Will the vaccine be mandatory?

With the information we have available today, Pinnacle Living and WindsorMeade will not be requiring team members or residents to take the vaccine at this time. However, we want to protect our team members and residents from the spread of COVID-19 and we are strongly encouraging everyone to receive the vaccine as the highest level of protection against COVID-19.

This virus attacks people in different ways. Some show no symptoms but can still spread the disease, some become mildly ill, and some become very sick or die. The vaccine is the best way to protect yourself and your loved ones and ultimately reduce the presence of the virus. Even if you have already had COVID-19, the CDC recommends you get vaccinated.

If I get vaccinated, will I still have to wear a mask?

The Centers for Disease Control and Prevention (CDC) recommends we continue to wear our masks when out in public, as well as practice safe distancing and frequent hand washing after being vaccinated. We will need to continue doing these things until most Americans are vaccinated.

YOUR SAFETY IS OUR TOP CONCERN

We know the past several months have been difficult on everyone. However, these developments regarding the release of the vaccine have been the silver lining we’ve all been waiting for. Once again, we are strongly encouraging everyone to receive the vaccine so you can protect yourself and your community against COVID-19. We want you, your loved ones, and our team members to stay healthy so we can all enjoy the Holidays in 2021.

Safety Measure Considerations:

You may want to consider getting a COVID test for you and your family before visiting together.
Guests from Villas and apartments are not allowed in Windsor Hall common areas.
Visitors are currently not allowed to stay overnight, but can visit between 8 a.m. – 8 p.m.
We require team members to wear a mask as they provide a service in your residence and strongly urge you to wear a mask for the protection of you both if you remain in your residence while they work.

Quarantine Guidelines:

You will be placed on a 14-day quarantine for the following reasons:

A hospital stay, including Emergency Room visits
Medical procedures and tests in a hospital setting
Out-of-state travel
In-state travel by public transportation (bus, train, etc.)
Showing COVID symptoms or testing positive for COVID

Quarantine requires residents to stay in their residence for 14 days. During these two weeks, we will provide ongoing dining delivery, wellness check-ins, trash pickup and mail delivery. We will temporarily halt housekeeping and maintenance (unless emergent).

COVID Safety Reminders:

Always wear a mask indoors. Masks are required for all in Windsor Hall (even during fitness).
COVID can be transmitted within 3 days of being exposed to someone with COVID, even if they are asymptomatic.

Follow good hand hygiene by washing your hands frequently.
If you’re sick, stay home and notify the clinic so they can provide assistance and support as needed.

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Moving Forward: A COVID-19 Update from WindsorMeade

The number of COVID-19 cases are escalating across the United States at an alarming rate. The safety of our residents and team members remains our top priority. This important update explains how this pandemic has impacted WindsorMeade.

COVID-19 Status in Bedford Terrace

Currently, we have one resident and two team members who have tested positive for COVID-19 in Bedford Terrace. All three are under quarantine, and we are doing all that we can to minimize the spread within our community. Measures include ongoing COVID testing of team members and residents, all team members are wearing a fit-tested N95 mask, visitation is paused except in exceptional circumstances, all group activities have been cancelled, and we have enhanced all infection control precautions, including increased deep cleaning and disinfecting of all areas.

Thanksgiving Visitation Update

We’ve heard you and know you are homesick to see your family and therefore will proceed with our original Thanksgiving visitation plan (11/25 – 11/29). WindsorMeade understands that the emotional support from family and friends is incredibly important to everyone’s wellbeing. We realize that this decision increases exposure and therefore risk. Rather than interfere with current holiday plans, we will take the following protective measures:

If you visited with guests on- or off-site, please consider self-quarantining for 14 days.
If you have visited outside campus or had visitors for Thanksgiving, consider opting out of housekeeping or maintenance for two weeks following your visit.
The Marigold dining room will be closed for two weeks following the holiday (11/29 – 12/13).
There will be no on-site campus visitations available in Windsor Hall for two weeks following the Thanksgiving holiday. (11/30 – 12/14).

Worship services on 11/29, 12/6, and 12/13 will be limited to 15 people.
Limit small group meetings to 10 or less people (Zoom preferred) and always be mindful of physical distancing.

We will continue to offer dining delivery service, housekeeping, maintenance, fitness, and programming (with physically distant practices).

Remember, residents must register their Thanksgiving guests to be allowed on campus. Please register your guests by calling the Clinic.

Other Safety Measure Considerations:

You may want to consider getting a COVID test for you and your family before visiting together.
Guests from Villas and apartments are not allowed in Windsor Hall common areas.
Visitors are currently not allowed to stay overnight, but can visit between 8 a.m. – 8 p.m.
We require team members to wear a mask as they provide a service in your residence and strongly urge you to wear a mask for the protection of you both if you remain in your residence while they work.

Quarantine Guidelines:

You will be placed on a 14-day quarantine for the following reasons:

A hospital stay, including Emergency Room visits
Medical procedures and tests in a hospital setting
Out-of-state travel
In-state travel by public transportation (bus, train, etc.)
Showing COVID symptoms or testing positive for COVID

Quarantine requires residents to stay in their residence for 14 days. During these two weeks, we will provide ongoing dining delivery, wellness check-ins, trash pickup and mail delivery. We will temporarily halt housekeeping and maintenance (unless emergent).

COVID Safety Reminders:

Always wear a mask indoors. Masks are required for all in Windsor Hall (even during fitness).
COVID can be transmitted within 3 days of being exposed to someone with COVID, even if they are asymptomatic.

Follow good hand hygiene by washing your hands frequently.
If you’re sick, stay home and notify the clinic so they can provide assistance and support as needed.

Moving Forward: A COVID-19 Update from WindsorMeade

To date, we have had only three Independent Living residents who have tested positive for COVID-19 — two in March and one in May. We are happy to report that all have fully recovered and are doing well. There have been no positive cases of residents in any of the Bedford Terrace households. Six team members, who work primarily in Independent Living, have tested positive — four in April, one in July, and one in August. All have recovered and returned to work.

Bedford Terrace: Abingdon, Manchester, and Hadley

Bedford Terrace has been conducting weekly COVID-19 testing on all team members based on the positivity rate for James City County. We are happy to announce that all recent testing results have been negative. Based on positivity rates and other data used to determine testing frequency remaining at less than 5% for the required 14 days, we are now able to decrease routine testing to a monthly basis. We continue to monitor the data to assure we do not have to revert back to weekly or bi-weekly testing. Unfortunately, we still have not received our Point of Care antigen testing device from CMS or any of the testing cards we have been expecting. Once they arrive, these options for testing will give us the ability to process test results on site and provide results in 15 minutes or less.

During the COVID shutdown, we received notice that our podiatrist would no longer be providing services to the residents of WindsorMeade. We are currently working with a potential new provider and are hopeful that we will have an announcement soon.

As we prepare for cooler weather, we are looking to offer inside visitation. We have moved the current visitation booth inside to the temperature-controlled porch area just outside the Manchester front door. A second area has been constructed for Hadley and Abingdon residents in our activity room. We will continue to require visitors to wear a face mask while visiting. These two areas will keep residents safe while ensuring the much needed time to connect with their family and friends.

The holidays are almost here, and we are diligently working on ways to provide our residents and their families with quality time together. During the week of the Thanksgiving holiday, we would like to invite the families of each resident in Bedford Terrace to spend time with their loved one in one of our visitation areas. In the near future, we will send more information regarding how you may sign up for one of these visits.

Clinic

HealthPro Heritage, our therapy provider, has a satellite therapy area set up in Windsor Hall for Independent Living residents to receive outpatient therapy services. If you have a physician order for therapy, and you would like to take advantage of having services here at WindsorMeade, please call our Therapy Director, Amanda Kaufman.

If you should develop a fever, cough, shortness of breath, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting or diarrhea, please self-quarantine immediately and call the clinic.

As restrictions are eased, please be advised that the COVID-19 virus still is a huge risk to all residents within the community and is still causing thousands of deaths per day across the world. More than ever, it will become important to remember the fundamentals:

Continue to maintain your physical distancing (of at least 6 feet) at all times from anyone who lives outside your household.Wash your hands frequently (use sanitizer when not able to).Cover your coughs and sneezes.Wear your mask/face covering at all times.Clean/disinfect homes frequently.Monitor your health daily for symptoms and by checking your temperature. Report symptoms immediately to the clinic.

We are proud that the efforts of both neighbors and team members continue to provide us the fortune of remaining free of active COVID-19 cases on campus.

Speaking of being thankful, Thanksgiving is just around the corner. Traditions may be different this year, but this is an important time to give thanks and spend time with family and friends. With that in mind, WindsorMeade will ease guidelines for Thanksgiving from Nov. 25-29, allowing up to four visitors per Windsor Hall residence. Villa residents can continue to welcome their guests in their homes. With safety in mind, we continue to serve only neighbors who live at WindsorMeade in the Marigold dining room. We’re developing plans to offer a delivered Thanksgiving meal. Menus and details will be shared shortly. What you and your guests do in the two weeks leading up to Thanksgiving makes a big difference.

On behalf of all of us at WindsorMeade we want to thank you for the daily sacrifices you are making to protect the health of all of your friends and neighbors. Please note that our reopening plans have been customized to ensure the health and safety of our residents and team members. This plan is fluid and subject to change.

Dining

The fall season is here and holiday favorites will be featured on our menus soon. The dining team is full of team spirit as they decorate pumpkins and plan Reverse Trick or Treat on October 29. Soon apple cider, pumpkin, apple, and pecan pies will be available to order on our grocery menu! The dining committee has been an invaluable resource as we evaluate dining options and plans. With the holiday season on its way, our dining team wants to support your festivities with catering services and autumn favorites.

Update on Implementation of a Meal Delivery Charge

After much discussion and consideration, the plan to restart a meal delivery charge is on hold until a future time when we can fully serve residents within regulatory guidance and safety protocols. The Marigold dining room will continue offering dinner on Monday, Wednesday, and Friday evenings.

Environmental Services

During a “normal” year, our team makes a variety of safety related resident presentations such as scams and frauds, fire safety, emergency call systems, and disaster preparedness as an emergency can happen anytime, anywhere. Over the next several months, we will present these in the Kensington Room by offering more presentations with fewer in attendance. We will make the presentations available for those who do not feel comfortable attending in-person. We will also continue to send information out via memo when applicable.

Lifestyles

Pool:

The pool is open 24/7 with the exception of Sunday mornings (8 a.m. - 12 p.m.) for cleaning. Locker rooms will remain closed. Everyone is asked to follow the guidelines listed below:

Limit 1 person per lane unless 2 residents agree to share a lane
No more than 6 people in the pool at a time
Sign in, check temperature, and screen for signs of COVID
Pool appointments are no longer necessary

Fitness Center Hours of Operation:

4 a.m. - 10 p.m. 7 days a week (Staffed 8 a.m. - 3 p.m. Monday - Friday)

Class Studio:

The class studio is open and available with weights, mats, balls, etc. Disinfectant wipes are provided to use before and after exercise. Maximum capacity is 3.

Fitness Studio:

The Fitness Studio is now open on weekends from 4 a.m. - 10 p.m. Residents should sign in, check temperature, and screen for signs of COVID. The Fitness Studio is limited to 4 residents at a time (3 on eGym circuit and 1 on cardio). Appointments during staffed hours (8 a.m. – 3 p.m.) will be limited to once a week allowing the team to onboard new members and provide supervised fitness as needed from 10 a.m. – 12 p.m. Our increased hours of operation provide greater flexibility and more time to exercise. Thank you for your patience as we work to provide additional fitness opportunities.

Hand sanitizer, wipes, disinfectant spray, thermometers, sign-up sheets, etc. are all in place along with posted guidelines. Remember to follow proper protocol, physical distancing practices, and assist in this reopening plan so that we can ensure its success. The Fitness Center will be monitored and cleaned over the weekend to meet the necessary guidelines. Please note that this plan is fluid and subject to change. Thank you for your continued patience.

Alzheimer’s Walk:

The WindsorMeade Walk to End Alzheimer’s was held Saturday, October 17 on the WindsorMeade Campus. The walk began at 10 a.m. We are very pleased to have exceeded our goal of $10,000.

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MOVING FORWARD: WINDSORMEADE'S PHASE 1 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

Dan Nimon, Pinnacle Living V/P of Strategic Growth and New Business Development will continue to serve as the Interim Executive Director during our Executive Director, Marilyn Gray’s absence. Marilyn is scheduled to return to WindsorMeade on August 12, 2020. If you are interested in making an appointment with Dan, please call Debbie Otto at 941-3601. Dan’s email address is dnimon@pinnacleliving.org.

We are very pleased that through the coordinated, although at times challenging, efforts of both residents and staff, WindsorMeade continues to remain free of active COVID-19 cases. On behalf of all of us at WindsorMeade, we want to thank you for the daily sacrifices you all are making to protect the health of all of your neighbors.

Please note that our reopening plans have been customized to ensure the health and safety of our residents and team members. It is a fluid plan that is subject to change over time.

Environmental Services:

Maintenance and housekeeping team members will continue to use personal protection equipment when inside your residence. All residents should wear a mask when team members are performing tasks inside your home. Thank you for your understanding and support.

The renovation project remains on schedule. We anticipate opening these renovated spaces prior to Labor Day. Work is simultaneously being performed in our new multi-purpose room (old pharmacy space) and the main entrance to the Fitness Center.

As we navigate the reopening of interior spaces for gatherings, we thank you for your continued patience. Our biggest challenge is timely disinfection of these spaces before and immediately following a scheduled event. We still have team members out of work due to coronavirus and/or medical conditions. Thank you for your understanding.

Dining:

Thank you for your kind words to our team members. They continue to work diligently despite the extreme high temperatures and weather conditions recently.

A few notes:

Dining team members are placing your deliveries to the side of your door and ringing your doorbell.
Please stay inside until the team member leaves so we can maintain distance.
Some residents have placed coolers outside for meal deliveries. This is very helpful in maintaining food temperatures. Please make sure your cooler is large enough to hold the delivery bag.
You can order your groceries and theme dinners a day in advance. New wine selections are coming soon on the WM grocery list.
Menus are posted on Touchtown.

The Dining Committee and WM Dining team have been working together on our reopening plan. We are developing new menus, new systems, and we are training our team to safely navigate our reopening. We appreciate everyone’s input and look forward to safely seeing everyone soon!!!!

Lifestyles:

Fitness Center: The newly renovated Fitness Center is buzzing with excitement while COVID-19 physical distancing and proper sanitation measures remain in place. Beginning Monday, July 27, hourly Fitness Studio appointments will be available 9 a.m.-3 p.m., Monday – Friday. Call 941-3662 to make your appointment. Fitness Studio appointments include:

Cardio equipment 9 a.m.-3 p.m. M-F
eGym 11 a.m.-3 p.m. M-F
Onboarding eGym available 9:30 a.m. M-F

In keeping with our well-developed physical distancing practices, each hour will be limited to three residents. Residents may schedule two weekly appointments ~ one week at a time. Please note ~ availability of eGym strength equipment will increase as the demand for onboarding decreases.

Pool: Pool appointments are running smoothly. Please call 941-3662 for your appointment. PPE/screening will take place upon entry. Locker rooms will remain closed until further notice ~ so please plan accordingly.

Worship:

The Spiritual Life Committee has been a great support to Pastor Randy! Beginning in August, Pastor Randy will offer 4 p.m. worship services in the Kensington Room on Wednesdays and Sundays. The same message will be offered at each service. If you are interested in attending, please leave a message for Randy at 941-3619 or email rmathis@pinnacleliving.org. These shorter services are limited to ten participants. If needed for accommodation, additional services will be added. We thank you for your patience as we provide this important opportunity.

The Lifestyles team would like to thank you for your kind notes and continued support! Please remember these plans are subject to change.

Clinic:

The COVID-19 pandemic continues to be of major national concern for the health and safety of people across the country. We have been fortunate to remain COVID-19 free in our Healthcare areas. Recently an Independent Living team member tested positive for COVID-19. The team member was immediately quarantined at their home and all contacts were notified, quarantined, and given a COVID-19 test. Thankfully, there were no additional positive cases related to this exposure.

We are seeing a large increase in COVID-19 positive cases here in our local James City County/Williamsburg area. Hospitalizations related to COVID-19 are also increasing. For this reason, it is imperative that we continue to follow all safety guidelines published by the CDC and VDH including face coverings, social distancing, handwashing, and cleaning/disinfecting all common areas. WindsorMeade’s Independent Living phasing plan continues to be dependent on the local trends of COVID-19 in the surrounding community and on campus.

Requests continue to be received from residents regarding family visitation on campus. As has been the practice since the COVID-19 inception, we are not able to permit social visits, however medically related visits will continue to be reviewed and approved on a case-by-case basis. Please continue to contact the clinic nursing team with questions or concerns regarding quarantine, visitation, or other health concerns.

Bedford Terrace: Abingdon, Manchester, and Hadley:

All residents and team members of Bedford Terrace have completed three consecutive weeks of COVID-19 testing per the reopening guidelines published by the Virginia Department of Health (VDH). We are very happy to report that ALL test results have been and continue to be negative. We continue to work through the requirements needed for us to enter Phase 1 of our reopening plan. In Phase 1, restrictions for residents in households will be lightened, allowing residents to move around freely and engage with other residents in the neighborhood. Family visits will not be reimplemented until Phase 3 of reopening. Additionally, specific criteria outlined by VDH will need to be met as we move forward through each phase. Visitation booth visits, FaceTime and Zoom calls will continue to progress though the phases. A 14-day quarantine for medical visits, procedures, hospitalizations, and ER visits will continue at this time. We thank all residents and family members for your continued support, encouragement, patience, and understanding as we progress through these important phases.

You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. You are encouraged to have consideration for your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

In addition, we will continue 14-day quarantines following hospital stays, medical procedures/tests, and out of town travel. If you are aware of a neighbor who needs assistance, please share that information. Be advised, the WindsorMeade reopening plan is contingent upon the Governor’s guidance and the impact of COVID-19 on our community.

Thank you for your continued cooperation and assistance with helping our community return to normal operations.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

Except for select dining areas in health services, all dining venues are closed
Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

All programs are canceled
Team members continue to work with residents to create self-directed programs for those who are interested
All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits. If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address absences related to COVID-19
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We will continue screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
All approved visitors will be actively screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

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MOVING FORWARD: WINDSORMEADE'S PHASE 1 PLAN FOR COVID-19 RESTRICTION REDUCTIONS

The recent announcement of Governor Northam’s multi-phase plan for reopening Virginia is wonderful news. WindsorMeade is also working on a multi-phase plan specific to our community that will gradually ease our COVID-19 restrictions and slowly resume services and programs our residents have grown accustomed to in our community.

We appreciate your cooperation with the limitations that are in place to best protect our population from COVID-19 and ask that you continue to follow the guidelines implemented with each upcoming phase.

With an abundance of caution as our guide, and the safety of our residents and team members as our top priority, we entered Phase 1 of our plan, Tuesday, May 26, 2020. As a reminder, Phase 1 could last for 2-4 weeks or longer. However, our plans may be altered based on new information and our ability to keep the COVID-19 virus out of our communities.

WindsorMeade’s Phase I reopening plan includes the following:

Environmental Services:

Screening will continue at the main gate through June. The general screening process could be extended depending upon virus presence. Overnight screening between the hours of midnight and 6 a.m. may be discontinued due to the low level of traffic during those hours.
Housekeeping was reinstated last Thursday with a light service. For June, we will increase these services to include a deep cleaning, and on Monday, July 6, we will return to weekly cleanings.
Work order services for non-emergency requests were initiated this week.

Health Services:

An outside visitation booth has been added near the breezeway running between Manchester and Hadley. This opened on Monday, May 25.
Family visits are weather permitting, by appointment only, and limited to 45 minutes each. Please contact the concierge at (757) 941-3660 for an appointment.
Masks are required for all visitors.
14-day quarantines will remain in place for medical procedures/tests, hospital stays, and out-of-town travel.
Following Governor Northam’s statewide mask mandate announcement during his press conference, Tuesday, May 26, all residents and team members will wear face masks in all indoor public spaces at WindsorMeade.

Lifestyles & Wellness:

The Independent Living Salon reopened Tuesday, May 26.
Beautician Carol Owens completed the Barbacide COVID-19 certification course.
Screening will occur prior to services being rendered.
All visits are by appointment only. Please contact Carol at 941-3659.
Services are limited to one client at a time.
All equipment will be sanitized between visits.
Services relating to mouth or nose areas will not be permitted at this time.
Masks are required.
Transportation is available for medically necessary appointments only.
Masks are required by residents and team members.
Vehicles will be sanitized between transports.
Driver availability is limited.
The fitness center will remain closed until a later phase.
One-to-one assessments are required for use of the new eGym and cardio equipment. These will begin June 17. Meg and Kathy will contact all residents to schedule appointments.
Resident activities remain limited to outside opportunities. Social gatherings are limited to 10 people, but physical distancing must be maintained.
Bocce games are available and limited to four players.
Cornhole games are available Monday-Friday from 9 a.m. to 3 p.m. and are limited to four players.

Dining:

Dining services will continue as is until a later phase.
Services were recently enhanced to include an additional country store delivery on Thursdays, a second theme dinner option per week, a daily soup selection, and more daily sandwich options.

You play a very important role in this process and its success. Please adhere to recommended best practices related to the COVID-19 pandemic. We are relying on you to wear a mask, practice physical distancing, wash your hands frequently, avoid touching your face, cough/sneeze into a tissue, and clean/disinfect frequently. You are encouraged to have consideration for your neighbors and continue to incorporate these safety measures in your daily routine. All community members look forward to future social gatherings. The goal is to arrive safely together.

Should you have questions, please feel free to contact a member of our leadership team. As always, we ask that you reach out to a medical team member at the first sign of a medical need or potential symptom of the virus such as fever, dry cough, fatigue, shortness of breath, sore throat and diarrhea.

In addition, we will continue 14-day quarantines following hospital stays, medical procedures/tests, and out of town travel. If you are aware of a neighbor who needs assistance, please share that information. Be advised, the WindsorMeade reopening plan is contingent upon the Governor’s guidance and the impact of COVID-19 on our community.

Thank you for your continued cooperation and assistance with helping our community return to normal operations.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

Except for select dining areas in health services, all dining venues are closed
Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

All programs are canceled
Team members continue to work with residents to create self-directed programs for those who are interested
All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits. If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address absences related to COVID-19
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We will continue screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
All approved visitors will be actively screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

‍

MOVING FORWARD: A CORONAVIRUS (COVID-19) UPDATE FROM PINNACLE LIVING PRESIDENT AND CEO CHRIS HENDERSON

Much like what we are seeing with the Commonwealth of Virginia’s “Forward Virginia” plans, our teams are working diligently to implement multi-phased, community-specific plans for the rollout of services and programs for our residents and their families.

Much like the Governor’s plan, we will be cautious as we move forward while taking steps to gradually grow services and programs that our residents have grown accustomed to at WindsorMeade. These comprehensive plans address a myriad of services for residents, team members, guests, and families.

We will begin posting details of those plans beginning next week on Tuesday, May 26.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

Except for select dining areas in health services, all dining venues are closed
Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

All programs are canceled
Team members continue to work with residents to create self-directed programs for those who are interested
All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits. If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address absences related to COVID-19
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We will continue screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
All approved visitors will be actively screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

‍

A CORONAVIRUS (COVID-19) UPDATE FROM PINNACLE LIVING PRESIDENT AND CEO CHRIS HENDERSON

As we have all heard, Governor Northam intends to announce plans to slowly begin re-opening businesses in the Commonwealth of Virginia next week. The Governor has shared that the re-opening process will be a multi-phased process over several weeks, all focused on minimizing hospitalizations throughout the state.

A Summary of the Governor’s Plan, from his website, includes:

Phase I (Lasting 2 – 4 weeks or longer)
Stay-at-home – especially if you are vulnerable
No social gatherings of more than 10 people
Continued social distancing
Continued teleworking
Face coverings recommended in public
Easing limits on business and faith communities

Phase II (Lasting 2 – 4 weeks or longer)
Stay-at-home – especially if you are vulnerable
No social gatherings of more than 50 individuals
Continued social distancing
Continued teleworking
Face coverings recommended in public
Further easing of business limitation

Phase III (Could be 10 – 12 weeks away, or more)
Safer at home for vulnerable populations
Remove ban on social gatherings
Remove capacity limits in establishments
Continue heightened cleaning and disinfection
Possible other measures

I understand physical isolation and changes in the way we provide services are challenging, but we must remember who we serve. Our residents are generally of an age that is most vulnerable to contracting and dying from COVID-19. Therefore, our plans will be focused on protecting our most vulnerable residents.

Our goal always has been, and always will be, the safety and wellbeing of our residents and team members. To that end, I must stress that like the Governor’s multi-phased plan to re-open Virginia, the plans we are developing will be multi-phased and catered to each Pinnacle Living community. Unlike the Governor’s plan, we will only implement our plans and move through each phase if we are successful in keeping the COVID-19 virus out of our communities.

I am sure we are all looking forward to “normal” life in our communities, but much like the plan for the Commonwealth, Pinnacle Living will not be “flipping a switch” to go back to the way things used to be. In fact, we must all be prepared for significant changes in services, programs and policies until a proven vaccine is readily available, and even after that, gatherings with hundreds of residents may be a long way off.

It will take time to finalize and begin to implement the plans our teams are developing. Assuming we do not have a COVID-19 outbreak, we intend to share these plans with residents, families and team members by Friday, May 22, 2020.

Mother’s Day is just a few days away. I am very fortunate that both of my parents are living, and I truly miss spending time with them. Unfortunately, because of the COVID-19 crisis, face-to-face visits are not possible so please consider using technology to spend time with your loved ones in the coming days. Sadly, now is not the time for us to relax, we must continue to do the good work we are doing.

As a reminder, all restrictions concerning visitation, dining, events & programs, housekeeping services, transportation and medical services will remain in place and everyone will continue to be screened as they enter the community until at least May 25, 2020.

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze.

Our team members continue to do heroic work, and for that I will be forever grateful. But I need to ask everyone to do a bit more. As businesses begin to re-open and life outside of our communities starts to look a little bit more normal in the coming weeks, remember those we serve are among the most likely to suffer from this virus. PLEASE remember to practice “physical distancing” of not less than six feet from people both inside and outside of our communities.

These precautions continue to be necessary, and we ask for your cooperation, support, and understanding as we continue to respond to this rapidly evolving situation.

PHYSICAL DISTANCING + SAFETY RESTRICTIONS

PINNACLE LIVING RESIDENTS:

DINING

Except for select dining areas in health services, all dining venues are closed
Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

All programs are canceled
Team members continue to work with residents to create self-directed programs for those who are interested
All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits. If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

REMINDER FOR TEAM MEMBERS:

Please practice physical distancing when not at work and use proper precautions while interacting with residents and fellow team members
If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address absences related to COVID-19
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We will continue screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR OUR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
All approved visitors will be actively screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

‍

A Coronavirus (COVID-19) Update From Pinnacle Living President and CEO Chris Henderson

As we begin week 7 of the COVID-19 protocols put in place to protect both residents and team members, it is important to note that we are not yet near the finish line. As of this morning, there are nearly 9,000 confirmed cases of the virus state-wide with 1,500 Virginian’s hospitalized and sadly more than 300 deaths related to this horrible disease. Depending on which website you visit, or which newscast you tune in to, we may be weeks away from our worst days in Virginia.

We understand physical isolation is challenging. We all miss socializing with friends over meals, group exercise classes and visits with families. Most don’t see the efforts being made by every Pinnacle Living team member as they struggle to balance their call to serve residents with their personal need to protect loved ones.

Our communities are posting signs at our entrance ways that read “HEROES WORK HERE!” and our leadership teams are working daily to express our appreciation for those who go above and beyond to live our Mission of Enriching Life’s Journey. The other day a photo was posted on one of our community Facebook pages with a team member holding a sign that said, “NOT ALL SUPER HEROS WEAR CAPES!” In all honesty, that sign brought tears to my eyes.

Our residents and volunteers are also going above and beyond by providing cards and phone calls to residents and by sewing masks and gowns to protect our team.

To everyone, I say THANK YOU!

As I said in the opening sentence of this update, we are not yet near the finish line, and we have a long way to go before this crisis is behind us. Now is not the time for us to relax, we must persevere and continue to do the good work we are doing. As a reminder, the following restrictions remain in place for the foreseeable future:

DINING

Except for select dining areas in health services, all dining venues are closed
Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

All programs are canceled
Team members continue to work with residents to create self-directed programs for those who are interested
All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits. If your physician offers a telehealth visit and you need assistance to make that possible, do not hesitate to contact the community health services team.
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

A REMINDER FOR TEAM MEMBERS:

Please practice physical distancing when not at work and use proper precautions while interacting with residents and coworkers
If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address absences related to COVID-19
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We will continue screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

A REMINDER FOR GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
All approved visitors will be actively screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

‍

Second Confirmed Case + Safety Restrictions

Second Positive Coronavirus (COVID-19) Diagnosis at WindsorMeade

Earlier today, WindsorMeade received notification of a second COVID-19 diagnosis. Except for trips outside the WindsorMeade community for medical appointments, the individual and their spouse had been practicing self-isolation in their residence, where they remain under quarantine today.

Working within guidelines set forth by the Center for Disease Control (CDC), the resident received medical care at Sentara Hospital where they were tested for COVID-19. After the hospital visit, the resident returned to self-isolation in their residence and our team provided support as we awaited the outcome of the tests. Early indications from our Medical Director, Dr. Pranav Parikh, are that this second case is not related to the first diagnosis and potential spread of the virus is minimal because of the precautions already in place.

The healthcare team and Dr. Parikh have been in contact with the Virginia Department of Health’s (VDH) Peninsula Health District. According to Dr. Parikh, “WindsorMeade is exceeding all of the recommendations of the VDH and the CDC. Although WindsorMeade does have a second resident who is positive for COVID-19, I believe this second resident’s exposure occurred outside of WindsorMeade in the greater Williamsburg community.”

Dr. Parikh also reminds all residents to continue to practice physical distancing and stay in your residences. If you experience any symptoms of COVID-19 — including a temperature, dry cough, shortness of breath, congestion, aches, pains and fatigue — please contact the WindsorMeade Clinic immediately.

WindsorMeade continues to closely monitor the evolving Coronavirus (COVID-19) outbreak. We will continue following guidance from the CDC, the VDH, the Virginia Healthcare Coalition and Dr. Parikh. We must continue to practice physical distancing. Therefore, visitation restrictions will remain in place, all dining venues remain closed, group events and programs continue to be canceled and we continue to deep clean common areas and our health services areas in the community. As we move forward, this policy will remain in effect for the foreseeable future. Should you have any questions, please do not hesitate to contact Marilyn Gray, Executive Director, Lori Kaisand, RN, Health Services Administrator or Tammy Johnson-Candia, RN, Director of Nursing.

Physical Distancing and Additional Restrictions In Place

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected.

Please review the following list of practices that remain in place:

PINNACLE LIVING RESIDENTS:

DINING

Except for select dining areas in health services, all dining venues are closed
Each community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

All programs are canceled
Team members continue to work with residents to create self-directed programs for those who are interested
All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members
If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address absences related to COVID-19
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We will continue screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
All approved visitors will be actively screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

‍

A New Phrase - “Physical Distancing”

A recent Washington Post article shared the following perspective. Daniel Aldrich, a professor of political science and public policy at Northeastern University, is concerned that the term “social distancing” is misleading and that its widespread usage could be counterproductive. The World Health Organization has come to the same conclusion. Last week, it started using the term Aldrich prefers: “physical distancing.”

Aldrich says efforts taken to slow the spread of the coronavirus should encourage strengthening social ties while maintaining physical distance.

While Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests and contractors, we want to stress the importance of maintaining contact with friends and loved ones while maintaining physical distance from all – not just those who have been exposed or are sick. This is the time for us to check on friends and neighbors by phone, email, video chat or through the multitude of social media connections available today.

Although difficult, there are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to maintain physical distance, avoid social gathering, restrict travel outside of the community, and take advantage of today’s technology to remain connected.

Please review the following list of practices that remain in place and note the updated practices in bold below:

PINNACLE LIVING RESIDENTS:

DINING

Except for select dining areas in health services, all dining venues are closedEach community has implemented meal-delivery service with limited menus

EVENTS, PROGRAMS, AND ACTIVITIES

All programs are canceled
Team members continue to work with residents to create self-directed programs for those who are interested
All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

PINNACLE LIVING TEAM MEMBERS:

Please practice “physical distancing” when not at work and use proper precautions while interacting with residents and fellow team members

If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address absences related to COVID-19
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We will continue screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
All approved visitors will be actively screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Avoid touching eyes, nose, and mouth. Please also remember to practice “physical distancing” of not less than six feet from people.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

‍

Thanks to our Team Members + Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors.

We would like to lift-up the exceptional work our team members are doing. Although the epidemic of COVID-19 has touched nearly all parts of Virginia, our team members — who are essential in providing services to our residents — continue to perform above and beyond the call of duty despite the personal challenges they face.

As we thank our team for their outstanding work with this update, we continue to be vigilant. There are no plans to relax practices or service restrictions currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. We ask residents to avoid social gatherings, restrict travel outside of the community, and for everyone to take note of the following changes being made in each Pinnacle Living Community:

PINNACLE LIVING TEAM MEMBERS:

Thank you for the work you are doing!
If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address absences related to COVID-19
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We will continue screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Remember to wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

PINNACLE LIVING RESIDENTS:

DINING

Except for select dining areas in health services, all dining venues are closed
Each community has implemented meal-delivery service with limited menus
Remove last 2 bullets

EVENTS, PROGRAMS, AND ACTIVITIES

All programs are canceled
Team members continue to work with residents to create self-directed programs for those who are interested
All fitness, wellness, creative arts and library spaces are closed

HOUSEKEEPING SERVICES

Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

CLINIC VISITS, MEDICAL APPOINTMENTS, AND PHYSICAL THERAPY SERVICES

If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

GUESTS, VISITORS, FAMILY MEMBERS, VENDORS, CONTRACTORS, AND VOLUNTEERS:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
All approved visitors will be actively screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask, disposable gown and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people; and avoid touching eyes, nose, and mouth.

These precautions continue to be necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

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Confirmed Case + Additional Restrictions

Positive Coronavirus (COVID-19) Diagnosis at WindsorMeade

On Sunday, March 15, an independent living resident at WindsorMeade notified a member of our healthcare team that they were experiencing potential symptoms of Coronavirus (COVID-19). The resident immediately self-isolated in their apartment, and they remain in their apartment under quarantine today.

The healthcare team and our Medical Director have been in contact with the Virginia Department of Health’s Peninsula Health District. Working within guidelines set forth by the CDC, the resident received medical care at Sentara Hospital where they were tested for COVID-19. The resident returned to self-isolation in their apartment and our team provided support as we awaited the outcome of the tests. Earlier today we received notification confirming a COVID-19 diagnosis.

Our healthcare team is working closely with the Peninsula Health District to limit exposure to other residents, team members, families and volunteers. Early indications from health department officials are that potential spread of the virus is minimal, because of the precautions already in place, but we must continue to practice self-isolation. Our healthcare team has communicated with the limited number of residents and team members we believe may have been in contact with the resident to communicate and implement interventions as directed by the health department or other health professionals. We expect officials from the Virginia Department of Health to contact those individuals as well.

In the meantime, WindsorMeade continues to closely monitor the evolving Coronavirus (COVID-19) outbreak and will continue to take appropriate precautionary measures to lessen exposure of Coronavirus to our community. Following guidance from the Centers for Disease Control and Prevention (CDC), the Virginia Department of Health (VDH), the Virginia Healthcare Coalition and our Medical Director, visitation restrictions will remain in place, all dining venues remain closed, group events and programs continue to be canceled and we continue to deep clean common areas and our health services areas in the community. As we move forward, this policy will remain in effect for the foreseeable future.

Should you have any questions, please do not hesitate to contact Marilyn Gray, Executive Director or Tammy Johnson-Candia, R.N., Director of Nursing or Lori Kaisand, R.N., Health Services Administrator.

Additional Restrictions In Place

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. The epidemic of COVID-19 has touched nearly all parts of Virginia and things are likely to only get worse before they get better.

The disease is no longer confined to travelers returning from China or Italy but is now regarded as “community spread.” COVID-19 is caused by a type of coronavirus, which is more virulent than the seasonal flu and has a much higher mortality rate than the flu.

To that end, there are no plans to relax practices and services currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. Avoid social gatherings, no traveling outside of the community, and take note of the following changes being made in each Pinnacle Living Community:

Pinnacle Living Residents:

Dining
Except for select dining areas in health services, all dining venues are closed
Each community has implemented meal-delivery or carry-out meal service with limited menus
Delivered meals will be available for those who are unable to participate in the carry-out meal program
Should the spread of COVID-19 continue, communities will move to meal-delivery service only, in the coming days
Events, Programs, and Activities
All programs are canceled
Team members are sharing suggested self-directed programs for those who are interested
All fitness, wellness, library, and creative arts spaces are closed
Housekeeping Services
Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services
Clinic Visits, Medical Appointments, and Physical Therapy Services
If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
All approved visitors will be screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces
Pinnacle Living Team Members:
If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address this matter
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We are screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Please wash your hands regularly, use hand sanitizer when appropriate, and wipe down work areas regularly

Additional Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. The epidemic of COVID-19 has touched nearly all parts of Virginia and things are likely to only get worse before they get better.

The disease is no longer confined to travelers returning from China or Italy but is now regarded as “community spread.” COVID-19 is caused by a type of coronavirus, which is more virulent than the seasonal flu and has a much higher mortality rate than the flu.

To that end, there are no plans to relax practices and services currently in place. All residents are encouraged to continue to practice cautionary isolation and self-quarantine as recommended by health officials. Avoid social gatherings, no traveling outside of the community, and take note of the following changes being made in each Pinnacle Living Community:

Pinnacle Living Residents:

Dining
Except for select dining areas in health services, all dining venues are closed
Each community has implemented meal-delivery or carry-out meal service with limited menus
Delivered meals will be available for those who are unable to participate in the carry-out meal program
Should the spread of COVID-19 continue, communities will move to meal-delivery service only, in the coming days
Events, Programs, and Activities
All programs are canceled
Team members are sharing suggested self-directed programs for those who are interested
All fitness, wellness, library, and creative arts spaces are closed
Housekeeping Services
Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services
Clinic Visits, Medical Appointments, and Physical Therapy Services
If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

No outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means
Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care
All approved visitors will be screened using a series of questions upon each visit
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Pinnacle Living Team Members:

If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address this matter
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We are screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Please wash your hands regularly, use hand sanitizer when appropriate, and wipe down work areas regularly

‍

Additional Restrictions in Effect

Pinnacle Living continues its diligent efforts to maintain a safe, healthy environment for all residents, team members, families, visitors, guests, and contractors. To that end, all residents are encouraged to practice cautionary isolation as recommended by health officials; limit social gatherings and take note of the following changes being made in each Pinnacle Living Community:

Pinnacle Living Residents:

Dining

Except for select dining areas in health services, all dining venues are closed as of 11 a.m. today
Each community is developing plans for carry-out meal service with limited menus
Delivered meals will be available for those who are unable to participate in the carry-out/take-out meal program
The number of options available for carry-out and delivery will be limited

Events, Programs, and Activities

All programs are canceled
Team members are developing suggested self-directed programs for those who are interested
All fitness, wellness, and creative arts spaces are closed

Housekeeping Services

Housekeeping services for Independent Living apartments, cottages, and villas will be suspended until further notice
Housekeeping services for Assisted Living, Memory Support, and Health Care will be modified as needed in each community
Team members will be focused on sanitizing high traffic and community areas, particularly those in health services

Clinic Visits, Medical Appointments, and Physical Therapy Services

If your community has a clinic or clinic hours, all routine medical services will be canceled
If you are ill and need support from our health services team, please follow community procedures and contact the appropriate nursing team member, who will work with you to determine the best course of action over the phone
Should you have a routine or scheduled medical appointment outside of the community, please contact your provider — many providers are currently deferring these visits
All medical transportation provided by the communities will be suspended until further notice, unless authorized by the Executive Director
Please call Physical Therapy to confirm appointments as schedules are being adjusted to meet our cleaning guidelines

Guests, Visitors, Family Members, Vendors, Contractors, and Volunteers:

Effective immediately, no outside visitors or guests will be permitted to enter our communities
We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media, and other means

Visitors will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care

All approved visitors will be actively screened using a series of questions
If approved, visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves
Our teams are working with contractors and vendors to assess those who may need to work in occupied portions of our buildings
Work will continue in all areas where we can separate construction and work areas from resident occupied spaces

Pinnacle Living Team Members:

If you are ill, please reach out to your supervisor, and do not come to work
Pinnacle Living policies have been adjusted to address this matter
If you have family members and friends who reside with you who are experiencing any cold or flu-like symptoms, please communicate this to your immediate supervisor
We will begin screening all team members before they begin each shift
Please report to your assigned supervisor, in a designated area, 15 minutes prior to the start of your shift
Please wash your hands regularly, use hand sanitizer when appropriate and wipe down work areas regularly

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth.

These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation. These restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

Temporary Visitation Restrictions in Effect

Pinnacle Living has been closely monitoring the evolving Coronavirus (COVID-19) outbreak in Virginia and has been taking appropriate precautionary measures to prevent entry of Coronavirus into our communities. There are no known cases of COVID-19 within any Pinnacle Living community.

However, now that there are several confirmed cases of COVID-19 throughout Virginia, Pinnacle Living is taking additional precautionary measures, effective immediately, to ensure the health, wellbeing, and safety of our residents, their families, and our team members.

Following guidance from the Centers for Diseases Control and Prevention (CDC), the Virginia Department of Health (VDH), and the Central Virginia Healthcare Coalition, and out of an abundance of caution, Pinnacle Living has implemented the following temporary visitation restrictions, effective immediately.

For Guests, Visitors, Family Members, Vendors, Contractors and Volunteers:

Effective immediately, no outside visitors or guests will be permitted to enter the licensed areas (including licensed Independent Living, Assisted Living, Memory Support and Health Care) in our communities. We encourage you to stay connected with your loved ones via phone, video conferencing, email, social media and other means.
Visits will be permitted, with the approval of the community Executive Director, when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
All visitors will be actively screened using a series of questions and a body temperature check.
Visitors may be required to use personal protective equipment (PPE), such as a facemask and gloves.
During a visit, all visitors must limit physical contact with residents and others, as well as limit their movement within our communities.
Before visiting, please contact the community to be connected with a team member who can discuss any requests.
All approved guests must complete the visitor health screening checklist prior to each visit.
No guests will be permitted to dine in any dining venue.

For Pinnacle Living Residents:

Our residents always have the right to enter and exit their Pinnacle Living community as they wish.
However, visits to the licensed areas of the community, as outlined above, will only be permitted with the approval of the community Executive Director when the visitor is a family member, close friend, or other individual who is essential for a resident’s wellbeing and care.
We request that all residents immediately notify the Clinic or the Director of Nursing if they are experiencing any cold or flu-like signs and symptoms.
We will continue to inform residents of the potential risks associated with attending events outside our communities.
Community events, programs and dining options may be modified or canceled in each community based upon the current information we have available from local, state and federal health officials
For example – all self-serve food and beverage options such as salad bars, buffets, coffee and water dispensers will be suspended immediately.
Please monitor Touchtown for any changes to scheduled programming

For Pinnacle Living team members and contract employees:

We are monitoring all team members for signs and symptoms of Coronavirus and for potential exposure.
If you have known exposure to the Coronavirus, please communicate this immediately to your supervisor.
We will continue to educate all team members on the process of self-reporting, which includes travel history and signs/symptoms of respiratory illness.
All private duty and agency personnel, working in licensed areas of the community, shall report to a designated nursing team member a minimum of 15 minutes prior to the start of each shift for a brief body temperature check and to answer a series of questions.

Please continue practicing good personal hygiene and infection control by washing your hands and using hand sanitizer, wiping down high traffic work and personal areas and covering your mouth when you cough and sneeze. Please also remember to maintain “social distances” of around six feet from people who show symptoms; and avoid touching eyes, nose, and mouth. If you need or have a scheduled appointment for medical services or care, please call ahead to your primary care physician or to the Clinic before departing for that visit. Please consider deferring non-emergent medical care for the foreseeable future.

These additional precautions are necessary, and we ask for cooperation, support, and understanding as we respond to this rapidly evolving situation.

Visitation restrictions will be in place until additional guidance is provided by health authorities. As additional information develops, Pinnacle Living may revise these protocols as warranted.

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